How Can We Help You Today?

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    Tracked Shipping

    Follow your order with real-time updates from our system.

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    Exchanges & Returns

    Easy and fast returns within 30 days of delivery.

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    Secure Payments

    Your payment information is encrypted and safe.

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    Customer Support

    We’re here to help you 24/7 with any questions.

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    FAQs

    Find answers to the most common questions.

    Orders & Shipping

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    Where do you ship from?

    We work with selected suppliers to ship directly from our international fulfillment centers.

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    How long does shipping take?

    Standard US shipping takes 7–15 business days, depending on the product and location.

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    Do you offer free shipping?

    Yes, we offer free shipping on all US orders.

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    How can I track my order?

    As soon as your order ships, you’ll receive a tracking number by email.

    Returns & Refunds

    • What is your return policy?

      You may request a return or refund within 30 days of receiving your order. The product must be unused and in original condition.

    • When will I receive my refund?

      Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

    • How do I start a return?

      Please contact our support team at hello@lumat.site with your order number and reason for return.

      30-Day Satisfaction Guarantee

      • If you're not 100% satisfied, we’ll refund your order within 30 days.

        Need help? Contact us!

        Email: hello@lumat.site
        Response time: 24–48h (business days)

        Trust-Boosting Footer Quotes

        • Your satisfaction is our top priority.

        • 100% English-speaking support. Human and helpful service.

        • Lumat – Taking care of you, every step of the way.

          Still need help?

          If you didn’t find the answer you were looking for, our support team is ready to assist you.

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          Contact Us

          We’ll reply within 24 business hours with the care and attention you deserve.

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          Secure & private support

          All shared data is protected and used only to help you with your order.

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          Issue with your order?

          Log in to your account or send us a message with your order number to speed up the process.

          * Embrace growth and change that's how success begins.